RETURN AND EXCHANGE

 

The Gift-ology Guarantee

We want you to be completely satisfied with every Gift-ology purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 30 days of receipt for exchange, refund or credit (excluding delivery and handling charges). Returned jewelry merchandise must be unworn and in like-new condition. Personalized items cannot be returned.

If you wish to return an item you received as a gift, please call Customer Service at 1-413-439-2888 ext 505. We will either replace it for another item or issue a gift certificate. If you wish to return an item you purchased, you may choose to have the item replaced or have credit issued to you in the original form of payment. Please see below for specific return packing instructions.

Returns Instructions 
1. List the item(s) being returned along with the reason for the return.

2. Include a legible copy of the original sales receipt in the package.  
3. Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return.

4. Ship the returned item(s) to the address listed below

Gift-ology Returns Department
1655 Boston Rd
Unit B-7
Springfield, MA  01129

 

For questions regarding returns please call Gift-ology at 1-413-439-2888 ext 505. and ask for Customer Service or email us at  customerservice@giftologyusa.com.

 

Exchanges
Please call us at 1-800-413-2888 ext 505. A Customer Service representative will assist you with the transaction.

Returns and Exchanges of Gifts
If you have received a gift from Gift-ology and would like to return or exchange the item please call us at 1-413-439-2888 ext 505. If you are returning the item, we will send you a gift certificate for the dollar amount of the item. If you are exchanging the item and the amount for the replacement item exceeds the cost for the return item a customer service representative will assist you.

Shipping Errors and Damages
Please call us right away at 1-413-439-2888 ext 505 or email us at customerservice@giftologyusa.com if your order arrived damaged or if a packing error occurred.

Refunds
Depending on the method you use to return the item to us, it can take up to 7-14 days for us to receive your return. If you placed your order with a credit card, the credit will be applied to your account and usually appears on your statement within one billing cycle from the time we process your return.

Sale Prices
Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase.

Personalized Items
Personalized items cannot be returned, except when due to defect. Once placed, orders for these items cannot be canceled.